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Troubleshooting for Shared RSO Accounts

在熟悉组织的O365帐户时遇到问题? 这里有一些常见的问题和一些答案,以帮助您排除故障。 请在联系技术支持中心之前查看此页面。

files and teams faq

What do I have access to now that I have an O365 account for my org?

  • A shared email inbox and calendar in Outlook
  • 25tb of shared file storage via SharePoint and Teams
    • Note: All students have access to personal storage via OneDrive. OneDrive should not be used for shared

Files & Teams FAQ

shared inbox faq

Where and how do we access the files that were migrated?

How do I manage ownership of a team?

What does it mean to be an owner?

How do we share and collaborate on files with members of our organization?

  • By default, all members of a team have access to Teams files. So, one way to collaborate is to add them as a member of the Team, if they're not already.
  • You may also share a file or folder by selecting the “Share” button at the top right corner of the file of folder.
  • Either share the file by entering email addresses or copy a shareable link to paste into your team or email.
  • Another option is to select “Manage Access” and add members of your team to the file.
  • To collaborate with other members of your team, make sure the “Can edit” option is selected when sharing and managing access.  
  • More information about sharing files in Teams: Share files in Microsoft Teams - Microsoft Support 

How do I control access/permissions in SharePoint?

Shared Inbox FAQ

how to access

My organization’s email is not showing up in my Outlook. What should I do? 

  • If you’re using the web app:
    • Try logging out and logging back in.
    • Try in a private/incognito browser.
  • If you’re using the desktop app:
    • Try using the web app to confirm if it is working.
    • Try closing and reopening the desktop app.
  • If you’re using a Mac, follow these steps

We would like to give additional leaders (other than the Primary Contact) access to the organization’s email. How do we do that?

  • Please use the RSO Email Access App to grant and remove access to the Organization’s email.
  • Note: Only Primary contacts have access to the app
  • Changes can take from 24-48 hours to process

How do I access my shared inbox using the Outlook web client

  • Log in to your W&M personal email account at webmail.wm.edu
  • In the top right corner of your browser, select your photo/avatar and select "Open another mailbox"
  • Type in the username for your shared account
  • Select "Open"

Accessing your shared inbox using the Outlook app

  • Your shared account should automatically appear as a separate inbox in the left sidebar of your Outlook app window
  • If your shared account is not showing, please email support@wm.edu